Nisa is a customer service at the Homescapes Company. Homescapes is a service company that provides internet and tv cable.
On Tuesday morning, Nisa received a complaint from a customer named Mr. John. Mr.John has been a Homescapes customer since 2 years ago. However, in the last 2 weeks after being upgraded the internet in his home has been disrupted. This caused Mr. John to not be able to access the internet and could not do his work. Mr. John complained a week ago, but the Company advised Mr. John to send an email regarding the details of the complaint and address of Mr. John. However, until now the e-mail was not responded to so that Mr. John reconnected to Homescapes.
Nisa as a Customer Service responded to Mr. John's complaint. Nisa asked Mr. John if he had paid the bill this month, but Mr. John said that he had made payments on time. Nisa then advised Mr. John to check the internet cable whether there was something disconnected or squashed. Mr. John said that the cable situation was fine and the problems that occurred were due to internal problems.
Mr. John was very disappointed because his complaint was not responded to from 2 weeks ago and threatened to publish the issue on social networks. Mr. John expects the presence of technicians from Homescapes Company as soon as possible to improve internet network at his home because it is very needed. Nisa then asked for time to solve the problem and promised to call Mr. John again, Mr. John agreed.
|
Tidak ada komentar:
Posting Komentar